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FAQ's

ARE ANY TRAINING DOCUMENTS AVAILABLE?

Video Tutorials (Flash Movies)

 


HOW CAN I PREVENT MY SPAM FILTER FROM BLOCKING EMAILS
All email you receive from technical support will be sent from support@swdesignschool.com . Please be sure to add this email address to your address book and/or safe list to prevent the messages from being blocked as "SPAM." This is particularly important for AOL users.


WHAT BROWSER SHOULD I USE?
PC (Windows XP/Vista/7)
  • Internet Explorer 6 or higher
  • Firefox 3 or higher
Mac (OS X Tiger / Leopard / Snow Leopard)
  • Safari 3.1 or higher

While the majority of features will work with other browsers, we cannot guarantee complete compatibility or offer support for other browsers. Users have reported significant issues with the following browsers, and we do not recommend you use them:
  • Google Chrome
  • AOL browser

Regardless of browser, please make sure the following browser settings are correct:
  • Javascript must be enabled.
  • Cookies must be enabled.
  • Popup blockers must be disabled.

DO YOU HAVE ANY TIPS FOR VIEWING AND SUBMITTING SCHOOL FORMS ONLINE?
  • Save your work often
  • Logout after each session
  • Use a word processor to type your writing samples before cutting and pasting or uploading them into the online forms.
  • Use Print Previews to view your forms before submitting. (You will need to install Adobe Acrobat Reader. It's free.)
    Adobe Acrobat Reader Download Page